Terms of Use

This discusses the terms of use for the website, what happens if you should get banned, appeals processes and termination of accounts. Last updated 2018-02-21.

Terms of Use Agreement

YOU SHOULD READ CAREFULLY THE FOLLOWING TF2WH TERMS OF USE AGREEMENT (THE "TERMS OF USE"). IF YOU DO NOT AGREE WITH ALL THE TERMS OF THIS AGREEMENT, YOU MUST CEASE USE OF THE WEBSITE AFTER IMMEDIATELY REMOVING YOUR CREDITS VIA WITHDRAWING ITEMS EQUAL TO YOUR ACCOUNT BALANCE.

1. INTRODUCTION

TF2 Warehouse (WH or the "Website") and associated services (The "Websites" or the "Service") form an automated trading system that allows you to trade in your unwanted items for virtual credits. These credits can then be used to buy other items in turn.

The WH is a service offered to you under this Terms of Use Agreement (The "Agreement") by Norganna's AddOns Pty Ltd ("Norganna's AddOns").

2. GRANT OF LICENSE

You are granted a license to use the WH and other associated websites, subject to your agreement and compliance with these Terms of Use. You may use the website for your own personal or commercial purposes by accessing it via your Steam login credentials, which are authenticated using the Steam Community OpenId provider.

3. ADDITIONAL LIMITATIONS

The license granted to you is subject to the following conditions.

You agree that you will not under any circumstances:

  • Knowingly trade items to the WH that are stolen, or scammed from other players.
  • Participate or engage in activities which are designed to cheat ("scam") other players.
  • Exploit the website using bots or other automated means to gain an unfair advantage over other users.
  • Attempt to deliberately circumvent WH systems that are in place to limit or stop trade of certain items.
  • Attempt to deliberately exploit WH bugs or design flaws, or undocumented features to gain an advantage.
  • Disrupt the usability of the website through use of any form of denial of service (DoS) attack or other means.
  • Attempt to impersonate WH administrators, staff, moderators, sites, groups or bots in any fashion.
  • Threaten, harm, harass or abuse other users of the website through word or action.
  • Post any content or language which is deemed in Norganna's AddOns discretion to be offensive.
  • Violate any applicable law or regulation in conjunction with your use of the website.
  • Allow your account to fall into disrepute with Valve, by allowing it to acquire a trade ban.
  • Allow your account to fall into disrepute with Valve, causing their representatives to order WH to cancel your account.
  • Allow your account to be tagged as a scammer by SteamRep.
  • Use fraudulent methods to purchase tangible or intangible goods or functionality from the website.

4. OWNERSHIP

All rights and title in and to the website (including without limitation any code, concepts, artwork, methods, moral rights, documentation, credits and statistics) are owned by Norganna's AddOns Pty Ltd. The WH is protected by Australian copyright law and international treaties, and may contain licensed materials in which Norganna's AddOns may enforce their rights in the event of any violation of this agreement.

5. ACCOUNT SUSPENSION / CANCELLATION

Norganna's AddOns may terminate your right to use the website at any time for any reason with or without notice to you.

Should any of the license conditions be found in breach, your account will be automatically suspended, which means that you cannot use your account until you meet the conditions of, and follow the procedures to file a valid appeal for your suspension.

In the event of your appeal failing, or complete account cancellation, you have the opportunity to withdraw your remaining credit balance via trades for items, except in the following circumstances at Norganna's AddOns discretion:

  • We have a good faith belief that your account balance has been accrued partially or completely from the knowing trade of stolen items.
  • Your account has been in breach of the license conditions previously and been unsuspended via appeal once already (second strike).
  • Your account has been suspended/cancelled for a term of more than 3 months without appeal.
  • We have been ordered by a Valve representative to immediately cancel your account.
  • You used a fraudulent method to make payment on features or goods from the website.

If your account is cancelled, and you are not eligible to access your remaining credit balance, your current, available credit balance will be seized and returned to the site credit pool after the expiration of 3 months of the seizure.

6. ABANDONED ACCOUNTS

Norganna's AddOns reserves the right to close accounts which have not been used to trade with tf2wh.com for a period of 18 months or longer. Such accounts will be identified as abandoned.

Should an account be identified as abandoned, your account will be cancelled and your current available credit balance will be adjusted using the term "Abandoned account". All credits adjusted as abandoned will be returned to the site credit pool.

Should you visit the site after your account has been closed and processed as abandoned, you may recommence using the site; however there will be no appeal process for reinstatement of the adjusted abandoned credits.

7. CHANGES TO TERMS OF USE

Norganna's AddOns reserves the right at it's sole and absolute discretion to change, modify, supplement, or delete, at any time any of the terms of this Agreement, any feature of the Service or it's availability at any time with or without notice, provided that any such changes will not be applied retroactively. If any future changes to these terms are unacceptable to you or cause you to no longer be in compliance with the agreement, you must immediately terminate your license and use of the Service.

8. TERMINATION

This agreement is effective until terminated. You may terminate this agreement by ceasing to use the website and removing all applicable materials from your possession. Norganna's AddOns may terminate this agreement with or without reason, for any or no reason. You acknowledge and agree that you are not entitled to any refund for any amounts which were paid prior to the termination of your agreement. The provisions of Sections 4, and 8-12 shall survive any termination of this Agreement.

9. WARRANTY DISCLAIMER

THE SERVICE IS PROVIDED ON AN “AS IS” “AS AVAILABLE” BASIS, AND NORGANNA'S ADDONS DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT THE SERVICE IS FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. NORGANNA'S ADDONS EXPRESSLY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION THE WARRANTIES OF MERCHANTABILITY OR FITNESS FOR ANY PARTICULAR PURPOSE OR USE, AND NON-INFRINGEMENT.

10. LIMITATION OF LIABILITY

IN NO EVENT SHALL NORGANNA'S ADDONS, IT'S SUBSIDIARIES, LICENSORS OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, LIQUIDATED, OR OTHER CONSEQUENTIAL DAMAGES, WHETHER UNDER CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY OR ANY OTHER THEORY OF LIABILITY, ARISING FROM YOUR USE OF THE SERVICE. THE FOREGOING LIMITATIONS SHALL APPLY TO THE MAXIMUM EXTENT PERMITTED BY LAW, EVEN IF ANY REMEDY FAILS OF ITS ESSENTIAL PURPOSE. In no event shall Norganna's AddOns' aggregate liability, whether arising in contract, tort, strict liability or otherwise, exceed the total fees paid by you to Norganna's AddOns during the six (6) months immediately prior to the time such claim arose.

11. INDEMNIFICATION

YOU HEREBY AGREE TO DEFEND, INDEMNIFY AND HOLD HARMLESS NORGANNA'S ADDONS, IT'S SUBSIDIARIES AND AFFILIATES, FROM AND AGAINST ANY CLAIM, LIABILITY, INJURY, DAMAGE, LOSS OR EXPENSE (INCLUDING REASONABLE ATTORNEYS’ FEES) INCURRED AS A RESULT OF, ARISING FROM, OR RELATING TO YOUR USE OF THE SERVICE.

12. FORCE MAJEURE

Norganna's AddOns shall not be liable for any delay or failure to perform resulting from causes outside the reasonable control of Norganna's AddOns, including without limitation any failure to perform hereunder due to unforeseen circumstances or cause beyond Norganna's AddOns' control such as acts of God, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, strikes, or shortages of transportation facilities, fuel, energy, labor or materials.

13. GOVERNING LAW

Except as expressly provided otherwise, this Agreement shall be governed by the laws of the state of Queensland, Australia.

14. CREDIT CARD PAYMENTS

When you provide payment information to Norganna’s AddOns or to one of its payment processors, you represent to Norganna’s AddOns that you are the authorized user of the credit, prepaid or gift card account associated with that payment, and you authorise Norganna’s AddOns to charge your card or to process your payment with the chosen third-party payment processor for any trade purchases or other fees incurred by you except as provided for in Section 15. Account Verification.

As the account holder you are responsible for all charges incurred, including applicable fees and taxes, and all trade purchases made by you or anyone that uses your Account, including your family or friends. If you cancel your Account, Norganna’s AddOns reserves the right to collect fees, surcharges or costs incurred before cancellation. Any delinquent or unpaid Accounts must be settled before Norganna’s AddOns will allow you to register again.

15. ACCOUNT VERIFICATION

In order to use Norganna’s AddOns purchasing facility you are required to verify your identity and authenticate your credit card to attain the necessary trust tier permissions. We do not accept credit cards that are not in your own name. As the account holder you are responsible for ensuring all personal identification information is accurate and entered correctly. Failure to do so may lead to the suspension of your account.

When verifying your credit card we will charge a small fee (ie. preauthorisation charge) that will be immediately credited back to your account once verified. You are required to notify us of the amount charged and credited to your statement in accordance with the process specified on the TF2WH site to finalize the verification process and credit card authentication prior to purchase approval or making additional purchases.

We do accept most prepaid or gift cards. Typically these cards cannot be verified in the same way as credit cards (ie. preauthorisation charge). Our payment processors recognise the majority of these cards and will auto-verify them for immediate use where possible.

We guarantee all information you provide during the account verification process will be treated as confidential and only used by Norganna’s AddOns to verify your identify and authenticate your credit, prepaid or gift card. Your information will not be used for any other purpose or be sold to or shared with any other company, agency, organization or individual except where required to by law. For more information check out our Privacy Policy here.

16. MISCELLANEOUS

If any provision of this Agreement shall be unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from this Agreement and shall not affect the validity and enforceability of any remaining provisions. This Terms of Use Agreement is the complete and exclusive statement of the agreement between you and Norganna's AddOns concerning the Service, and this Agreement supersedes any prior or contemporaneous agreement, either oral or written, and any other communications with regard thereto between you and Norganna's AddOns. This Agreement may only be modified as set forth herein. The section headings used herein are for reference only and shall not be read to have any legal effect.



Last update:

This Terms of Use page was last updated: Feb 22, 2018


Changes:

2018-02-21: Section 5: Updated terms of existing clause.

2018-02-21: New: Added new Section 6. Abandoned Accounts

2018-02-21: Renumbered: Section 6. Changes to Terms of Use to Section 7. Changes to Terms of Use. All following sections were subsequently renumbered in order through to Section 15. Miscellaneous which is now Section 16. Miscellaneous.

2018-02-21: Section 14. Updated existing clause wording to include prepaid and gift cards use information.

2018-02-21: Section 15. Updated existing clause wording to include prepaid and gift cards use information.

2013-10-23: Renumbered: Section 13. Miscellaneous to Section 15. Miscellaneous.

2013-10-23: New: Added new Section 13: Credit Card Payments.

2013-10-23: New: Section 14: Account Verification.

2013-10-23: General: Minor formatting and spelling changes to document.

2012-08-10: Section 5: Added suspended to term for complete cancellation.
Your account has been suspended/cancelled for a term of more than 3 months without appeal.

2012-09-19: Section 3: Added item to list of things you agree not to do:
Use fraudulent methods to purchase tangible or intangible goods or functionality from the website.

2012-09-19: Section 3: Added item to list of things we will permanently cancel accounts for:
You used a fraudulent method to make payment on features or goods from the website.

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