Update: Broken Pending Invoices Issue

Discussion in 'TF2WH News' started by Atinev, Aug 16, 2016.

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  1. Atinev Administrator

    Post time 00:22UTC 2016-08-16

    The invoice completion process broke several hours ago leaving all invoices in a pending state (incomplete).

    Please save your energy and DO NOT post a discrepancy or bug report. Our dev team are currently working on fixing this issue.

    Once they confirm what caused the break and fix it; all invoices will be reprocessed by the system and WH credits added or deducted from User accounts as necessary.

    Your patience and support is appreciated :)

    TF2WH Team
  2. Atinev Administrator

    Update 02:50UTC 2016-08-16

    The dev team is still working on this issue. Your continued patience is appreciated.
  3. Atinev Administrator

    Update 12:50UTC 2016-08-16

    We are happy to confirm the problem has now been fixed and we are back online.

    All pending invoices for successful trades during the broken phase have been reprocessed and WH credits adjusted accordingly.

    We thank you once again for your patience during this time.

    Please note: All posts relating to pending invoices, bug reports, unpaid credits which appear to be for the period the invoice system was broken, will be closed. Should you still believe you have a claim for that period please let us know, we will be more than happy to followup as a priority for you.
  4. Atinev Administrator

    Update 09:15UTC 2016-08-17

    It appears the same problem has returned with a large number of invoices being left in a pending state.

    Same situation as yesterday....the devs are working on it, and once fixed all pending invoices for successful trades during the broken phase will be reprocessed and WH credits adjusted accordingly.

    Many apologies for any inconvenience caused.
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